Meet our Team

Kim Rhodarmer, a resident of Mint Hill since 2001, is the Founder and Executive Director of Servant’s Heart of Mint Hill – Assistance Programs and Community Boutique.
Kim has undergraduate degrees in Social Work and Behavioral Science. Postgraduate work consists of a Master of Criminal Justice, NC School Social Work License (NC State), and Certification in Essential Business for Nonprofit Organizations (Wake Forest University). Kim’s work experience includes case management of physically and sexually abused children (ages 5 – 17) and a Juvenile Court Counselor in Lexington County, SC, and Mecklenburg County, NC, where she developed and successfully implemented a program for status offenders.
For 13 years, she worked as a School Social Worker for Charlotte-Mecklenburg Schools at Crown Point and Winterfield Elementary Schools. She was named the 2008-09 Exemplary Employee award. Kim served as Executive Director of Matthews HELP Center March 2009 – 2014 and taught in the School of Social Work at the University of North Carolina Charlotte in 2015.
Servant’s Heart was incorporated in May 2016 and opened its doors four months later on September 1st.
To meet Kim is to experience her passion for Servant’s Heart of Mint Hill and the significant service it renders to this community.
Email: kim@servantsheart.org
Phone: 704-680-6533 (Ext. 2)

Amy served as a volunteer at Servant’s Heart over the past 5 years and joined our staff November 2024. She appreciates being involved in meaningful work, and therefore, couldn’t be happier to be our Business Manager.
After a career where she honed her business acumen by exceeding customer expectations, she shares her depth of experience, knowledge and focus with us. From Area Sales and Marketing Director with a leader in the hospitality industry, to growing her own real estate business in Northern Virginia, to assisting senior citizens and their families as they navigate the journey for healthy, affordable care, Amy’s skills and compassion for others has led her to this position. Staying involved and productive is in her DNA, so when she’s not answering your phone calls, she’s managing the daily operations of Servant’s Heart for our valued donors, volunteers and staff members.
Email: amy@servantsheart.org
Phone: 704-680-6533 (Ext. 6)

Rochelle Williams joined our staff as Social Worker February 2020. She earned a Bachelor of Arts degree (Cum Laude) in Social Work with a minor in Criminal Justice at Buena Vista University in Storm Lake, lowa. Rochelle is a member of Phi Alpha Honor Society for Social Work.
Rochelle's work experiences span over 20 years in human services, social welfare, and public relations including providing case management services to diverse populations, impoverished families, individuals diagnosed with developmental disabilities and a Permanency Specialist for children in living in foster care.
She has served on the Buena Vista Regional Medical Center Staff Advisory Board (2006- 2007) and Buena Vista County Partnering in Communities Committee/Drug Endangered Children Program (2006 - 2008). In 2008, Rochelle successfully co-developed and organized a safe house in Storm Lake, IA, for children removed from methamphetamine homes. Currently, she serves one the board of Beloved Community Church in Charlotte, NC.
Rochelle's compassion for others is demonstrated through her enthusiasm and commitment to providing quality service to everyone who walks through the doors of Servant's Heart of Mint Hill.
Email: rochelle@servantsheart.org
Phone: 704-680-6533 (Ext. 4)

Teronica McLean, a resident of Mint Hill since 2022, joined our staff October 2023.
Teronica has an undergraduate and Master degree in Business Administration (Pfeiffer University). Teronica brings 25 years of devoted experience in human services. She held various positions while serving the community of Mecklenburg County. Early in her career she worked as a Social Work Assistant for Youth and Family Services. This role helped her develop her devotion to helping impoverished and underserved clients in our community. Teronica also served in various leadership roles within social services.
Teronica currently serves as a Social Work Assistant for Servant’s Heart of Mint Hill. She is devoted to both our clients and our volunteers. She loves assisting clients make their personal selections in our Emergency Food Pantry and/or NonFood Pantry. She also enjoys being a source of encouragement to our client who are seeking financial assistance. Teronica adores working with volunteers as she feels that they are just as dedicated to our clients and their duties as the staff. The one thing that she loves the most about Servant’s Heart of Mint Hill is giving back to the community.
Email: teronica@servantsheart.org
Phone: 704-680-6533 (Ext. 5)

Robin Ficara came to Servant’s Heart in 2022 as a volunteer cashier in the Community Boutique. Robin transitioned into a paid staff role as Assistant Manager in January 2025. The Community Boutique has been the perfect environment to match Robin’s energy and personality. Robin loves engaging with the volunteers and thinks the customers at the boutique are just the best!
Before coming to Servant’s Heart, Robin owned and operated a successful burger restaurant with her husband for 6 years and dedicated herself to raising their children. Robin has an Associate’s Degree in Business Administration and more than 15 years of retail experience, including sales, merchandising, and management with Sears. Robin worked as a store trainer, which she loved for its versatility. As part of Human Resources, Robin was responsible for training, payroll processing, onboarding employees, and new employee support, as well as filling in as a floater on the sales floor. This extensive retail background has given Robin the skills to multitask and adapt to a fast-paced workplace, along with providing exceptional customer services, all of which she has brought to Servant’s Heart. Robin is thrilled to be part of an organization that is doing good things for her community.
Email: cb@servantsheart.org
Phone: 704-680-6533 (Ext. 3)